Machine – the lean and powerful all-in-one system for inside sales, telemarketing, appointment setting and call center operations
Ready, set, go!
Getting started with LeadDesk is easy. Upload a contact list and off you go. Simply log in, and start making or receiving sales calls immediately. Agents love the easy user interface.
Pick your campaign and calling method
LeadDesk offers several ways to make calls – manual, semi-progressive, progressive and contact list calling. For most consumer campaigns progressive is the way to go. Many B2B agents want to use time for research between calls and thus select semi-progressive calling. Choose whatever fits your strategy.
Automatic callback and list management
The result of each call is tracked, and call-backs and other next steps are set and followed up automatically. Use customizable forms for appointment-setting and order-taking. LeadDesk supports systematic work and keeps your notes in place – no more post-its, messy Excel sheets or outdated CRMs.
Enjoy a full kit of power tools
LeadDesk is a platform that will take your customer outreach to the next level. It comes with many advanced features that get the most out of your contacts and resources. For example, you can set up automatic emailing and SMS, enable call recording and link calls and contacts to outside data management. All these features help the agent to reach his/her optimal performance.
Easy and effective
LeadDesk has a powerful admin functionality. You can handle agents, campaigns, contact lists and more in one central panel. You can set up which agents/contacts are linked to specific campaigns and what rules are used for handling a contact after a specific type of call. Using the admin panel is so easy that you will never forget how to use it.
Real-time transparency and control
How many calls did your sales team make this morning? With LeadDesk, you would know the answer. See where each campaign stands, the status of each contact list, and how well each agent is performing. Want to add a new-hire into an on-going campaign? No problem. In a few seconds you can create a new agent profile and link it with that campaign.
Data mining for continuous improvement
LeadDesk reports show how you are performing in terms of number of calls, sales, revenue, hours worked, what differentiates good agents from mediocre ones and how each product and customer campaign is progressing. This forms a fact base for coaching and customer reporting. Opt-in for call recording which can be used for improved personnel development and quality assurance.
Collect customer data
We help you to collect valuable data in your campaigns – who was reachable at what time, who was interested in buying the product or setting an appointment, who will be interested to have another call at later point. All of this is valuable data within a given campaign, as well as across larger campaign strategies. LeadDesk compiles it automatically in a CRM database. This can be used to form new campaigns. Already using Salesforce.com or some other CRM? No problem. Connecting LeadDesk with them is easy.
Use landline, VoIP – or go with GSM
Focus on your customer outreach, not on technical stuff. LeadDesk is agnostic in terms of the telephony being used. Landline/PBX are traditional options. VoIP is often touted, while some raise cost and quality concerns. Our GSM solution can be an easy, low-cost, high-quality alternative without high infrastructure or bandwidth requirements. In any case, you choose.
Your data is safe and secure
LeadDesk is an all-in-one service. You do not need your own infrastructure, servers or IT. Our database/server structure is 100% backed up. You can access your database and agent/admin panels through our banking-level secure access points. We also offer API for database/functionality integration. However, if you so decide, we can also provide the whole system as an on-premise system.
Ridiculously low system requirements
All you need is a computer, headsets and an internet connection. Start connecting with your leads or customers in a few hours! If you opt for our GSM functionality, the IP bandwidth requirements are low, removing a potential obstacles in remote/emerging locations. LeadDesk comes with an installation package for the agents (currently, only Windows supported). The Team Leader admin panel can be accessed with any browser.
Actively developed service
LeadDesk introduces a new release every two months. For instance, in the previous release (October 2011) we introduced no less than an inbound functionality, Salesforce.com integration and advanced emailing features. New features are brought to existing users with no additional cost. Download our most recent data sheet on the front page.
Get started right away
Let us know when you are ready to get started, and we’ll provide you with a starter kit. Importing your contacts and setting up your first campaign takes less than 30 minutes. Honestly. Adding new agents and setting up their account on their computers takes only a few minutes per agent. Explore more in this video.
Free assistance with every step
Convinced about the benefits and capabilities we bring, but do not have time to read all this? No problem. Just call +358 50 3711003 or email support@leaddesk.com, and we figure out a way to make help. If you need helps, contact us at any point during the installation process.
We hear your ideas
We are paranoid about losing a customer because of an unfulfilled need. Do you have a specific sales/contact center/telephony technology on mind? Are you not fully satisfied? Get in touch with us and we will see what we can do about it.
Pay as you grow – no initial investments
LeadDesk subscriptions start at €45/seat/month. There are no 48-month contracts used by the other software providers. Also there are no upfront investments to be made. Your operations are growing fast? No problem, just add new agents as you need them. LeadDesk is a safe bet that you and your CFO can agree on.