Who are we?

We are a team of energetic software and sales professionals. As our customers are global, so are we – our team includes people from the US, the UK, Ireland, India and Finland.

Where are we located?

Most of our development operations are based in Helsinki, Finland, but our sales coverage expands to across EMEA, Americas and Asia. Our main office is in Helsinki (Sinebrychoffinkatu 11, FI-00120 Helsinki, tel. +358 50 3711 003).

Who are the key people behind the company?

Lauri Pukkinen is a co-founder, responsible for sales and marketing. He is paranoid about getting new LeadDesk sales tools into customers’ hands ASAP, and is an avid user of LeadDesk in his own work. For any further inquiries, contact Lauri (firstname.lastname@leaddesk.com). Check out Lauri’s LinkedIn profile here.

Olli Sirkiä is a co-founder, and runs our product development and customer delivery. Olli and his team react quickly to customer feedback and love new ideas. They deserve the credit for our uncompromised reliability and ease of use. Contact Olli at firstname.lastname@leaddesk.com. Check out Olli’s LinkedIn profile here.

Our team consists of a growing base of sales, software and telephone technology professionals. If you are interested in joining us, please contact recruiting@leaddesk.com.

What problems are we solving?

Telemarketing and inside sales can be made more effective, easy and fun through technology. For instance, back-office routines, coaching , reporting, compliance can be greatly improved with the right tools.

However, the tools need to be flexible, scalable and inexpensive before they offer any real solution to most companies. Too often systems are way too heavy, expensive, offer too narrow feature set or too complex interfaces, and are not really supporting the salesman. Also VoIP is too often thought as a one-size-fits-all solution.

Reliability is a crucial factor in our products. Our customers use LeadDesk typically for every sales interaction they have. With more than 1,000,000 calls are completed with LeadDesk products every week – even a one-minute hick-up would not go unnoticed. Historically we have reached a higher than 99.6% service level.

We have an incredibly effective solution. Check out our tools: Machine, Button, Services.

What else do I need to know?

Having a systematic way of making outbound telephone calls can be a great business driver. Often this involves contacting existing or potential customers. Telemarketing, telesales, lead generation, appointment setting / appointment booking, telephone research, customer satisfaction surveys, debt collection, calling lab results etc. are all activities involving high numbers of outbound cold calls.

Often these activities are performed in-house. The responsible group is often the sales department. However, often an outside service provider is used – e.g., a magazine publisher uses external company for consumer telesales or B2B service provider uses an external company for lead generation. In any case, outbound calling is rarely bundled with inbound contact center activities.

LeadDesk provides tools for these activities. These tools can be used as a complete call center solution or as a partial solution with any existing CRM. Our products have several elements, including, CRM, number register, call and deal database, sales KPIs, progressive autodialer, VoIP integration, GSM integration, click-to-call functionality, and call recording. These tools collaborate to provide a seamless service for our customers.